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Status Under review
Workspace QRadar SOAR
Categories Look & feel
Created by Guest
Created on Oct 3, 2022

helper.fail() - Create a more User Friendly Pop-up

Currently when using the helper.fail() command in scripting, the pop-up error includes the name of the trigger point (rule/playbook), the name of the script, then the String included in the () portion of the helper.fail command.


Example: Current Error:

Script 'X' from Playbook 'Y' was unable to complete because: HelperFailException: Corrective Action needed to be taken by the user


This causes confusion to the user base (thinking there is an error with the system instead of an intentional stop error that requires their action).


Suggested Example: Error:

Script 'X' from Playbook 'Y' was unable to complete because: HelperFailException: Corrective Action needed to be taken by the user


In doing so, we can develop our own string to explain the error and then direct the User to the steps to resolve without the "noise".

  • Guest
    Oct 20, 2022

    I'll leverage formatting to help separate the noise from pop up information I'm looking to provide (thanks for that). However the part I highlight in red doesn't really have use from a User standpoint (that is what I'm looking to remove for a more friendly user experience)


    Anytime a user sees "Error" with a line of information that isn't pertinent to them "Rule 'X" is unable to update the incident "case" because: helperfail exception"

    From ease of confusion that should be dropped and whatever formatting the script writer opts to leverage can be done in the helper.fail() line alone



  • Guest
    Oct 20, 2022

    you can do it already by customizing the helper.fail in scripts:
    Example when a mandatory field in the task, with instruction to put data is left empty, after a condition in a workflow/playbook:

    helper.fail("\n\n\nDear {}, \n Please validate the mandatory Field for this Task. \nRead the instructions for this Task.\n\n\n".format(principal.display_name))